RETURNS & REFUNDS

Empire Collection does not provide any refund on any items purchased from the online shop and all sales are final.
Any package that is returned will not be refunded unless the product is faulty.

 

POSTAGE

We use USPS to ship our packages, whether it is inside the US or worldwide.
Once we have given your parcel to USPS, it is up to them to deliver it safely.
Once the package is in their hands, Empire Collection is no longer responsible for it.
Proof of postage will be shown to anyone who does not receive their package.

 

DELIVERY

When your order is made, the item(s) you bought will be shipped within 1-4 business days depending on your location.
We provide you tracking number on all orders inside the US.
If you are outside the US and want a tracking number the USPS will charge you $15.00 extra on shipping.
Please wait patiently for your items to be received, as it may take anywhere from 3-20 days to receive your products depending on your location.
This may be slightly longer during the Holiday season. Thanks!

 

WRONG ADDRESS

Please make sure you provide us with a correct address,
as if you provide us with a wrong address and we send the item to that address,
we cannot refund you and you will have to purchase again.

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